30-Day Money-Back Guarantee & Refund Policy

New paid subscribers (Premium and Premium Concierge Plus) may request a full refund within the first 30 days of their initial subscription. After the 30-day window, all payments are final. No refunds under any circumstances.

Annual Recipient Confirmation

Each year, recipients receive an email to confirm their delivery address and acceptance of a scheduled gift. If the recipient’s address has changed to a different shipping zone, additional shipping costs may apply. Recipients may be offered the option to receive the gift immediately at no additional cost rather than pay a zone difference.

Shipping Cost Increases During Hold Period

Shipping costs are monitored annually. If projected outbound shipping exceeds the prepaid credit, the Account Administrator is notified first and is responsible for either paying the difference or authorizing immediate delivery. If the Administrator is unavailable, the recipient is contacted next. There is no general early delivery option — early delivery is only offered as an alternative to paying increased shipping costs.

Undeliverable Items — 90-Day Hold Policy

If a gift becomes undeliverable, the item is held for 90 days while active contact attempts are made with the recipient, account administrator, and backup contacts. A final notice is sent at day 60. After 90 days without resolution, items are disposed of as follows:

YourStoriesLive.com™ does not profit from sentimental items. Any proceeds beyond costs go to charity or rightful claimants.

ADD-ON SERVICE — CHILD ACCOUNT INTEGRATION

Annual service