What’s Included
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Unlimited stories
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1 main video per story (2-min recorded limit, 300MB upload limit)
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Up to 3 supporting photos per story
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Unlimited profile questions and answers
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Up to 3 scheduled future gift email messages
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One concierge-led initial onboarding information session (approx. 1 hour)
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Interactive family tree (up to 3 generations)
Account Activity, Inactivity & Retention
Free accounts are never deleted due to inactivity. Content is preserved indefinitely. A three-stage alert ladder is used before any restrictions are applied.
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Stage 1 — 6 months of inactivity:
Inactivity reminder alert sent to account holder.
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Stage 2 — 12 months (6 months after Stage 1):
YourStories.Live contacts the designated Account Administrator to verify the account holder is alive and wishes to maintain the account.
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Stage 3 — 18 months (6 months after Stage 2, no response from either party):
Account is permanently locked. A final notice is sent informing the account holder or administrator that to unlock the account, they must contact YourStories.Live directly. Account content is never deleted.
After Death & Legacy Handling
Upon receipt of a valid death certificate, the account remains open for 45 days. After 45 days, the account is locked to new content additions. Exception: Reflections remain open for authorized viewers to contribute after the lock. All existing content is preserved, including scheduled gifts.
The account remains viewable indefinitely by authorized viewers.
Editing, additions, or administrative changes require upgrading to a paid subscription.
Editing may only be performed by the designated account administrator.
If no administrator is designated, no changes can or will be made.
The administrator (if designated) is notified within 30 days confirming legacy access status.
Optional Limited Promotion
One complimentary physical package delivery may be scheduled up to 10 years from receipt by YourStories.Live.
Account holder is responsible for sending the item.
Eligible item types and restrictions are defined in the FAQ.
Promotion is non-transferable.
Additional shipping or handling fees may apply.
Key Policies
30-Day Money-Back Guarantee & Refund Policy
New paid subscribers (Premium and Premium Concierge Plus) may request a full refund within the first 30 days of their initial subscription. After the 30-day window, all payments are final. No refunds under any circumstances.
Annual Recipient Confirmation
Each year, recipients receive an email to confirm their delivery address and acceptance of a scheduled gift. If the recipient’s address has changed to a different shipping zone, additional shipping costs may apply. Recipients may be offered the option to receive the gift immediately at no additional cost rather than pay a zone difference.
Shipping Cost Increases During Hold Period
Shipping costs are monitored annually. If projected outbound shipping exceeds the prepaid credit, the Account Administrator is notified first and is responsible for either paying the difference or authorizing immediate delivery. If the Administrator is unavailable, the recipient is contacted next. There is no general early delivery option — early delivery is only offered as an alternative to paying increased shipping costs.
Undeliverable Items — 90-Day Hold Policy
If a gift becomes undeliverable, the item is held for 90 days while active contact attempts are made with the recipient, account administrator, and backup contacts. A final notice is sent at day 60. After 90 days without resolution, items are disposed of as follows:
- Valuable items (over $500): Auctioned, proceeds held for claimants, then donated to charity.
- Personal or sentimental items: Extended hold, digitally archived if possible, disposed of respectfully.
- General items (under $500): Donated to a registered charity.
YourStoriesLive.com™ does not profit from sentimental items. Any proceeds beyond costs go to charity or rightful claimants.
ADD-ON SERVICE — CHILD ACCOUNT INTEGRATION
Annual service
- Covers up to two minors (through age 18)
- Artwork and photo preservation
- Slideshow creation
Features
YourTimeline
YourProfile
YourPhotos
YourGifts
Pricing
Support
How It Works
FAQ
Contact Us
For Family Offices
Company
About / Our Story
Privacy Policy
Terms of Service
Disclaimers
Resources
Family Storytelling
Preserve Your Life Story
Family Legacy Planning
Passing Down Heirlooms
Video Messages for the Future
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