What’s Included
Includes everything in Premium, plus:
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Physical gifting scheduled up to 30 years into the future
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1 main video per story (2-min recorded limit, 500MB+ upload limit)
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Up to 20 supporting photos per story
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Up to 3 supporting videos per story
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Priority concierge support for gifting coordination
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20% discount on inbound shipping costs to YourStories.Live facilities (credited at booking)
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8 additional concierge sessions, 1 hour each (11 total)
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Exclusive Annual Profile Questions
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Priority access to add-on services including: Photo book integration, Photo and document scanning, Home concierge shipping services
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Unlimited scheduled future digital messages included
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Physical messages: $5 for 1, $10 for 5 — includes postage and a printed letter
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A digital message sent alongside a physical gift is included at no extra charge
Account Activity & Payment Status
The account remains active while payments are current.
If payment stops, a 180-day grace period applies.
Reminder emails are sent at 30 days, 90 days, and 150 days after payment failure.
After 180 days without payment, the account becomes view-only.
Locked accounts are preserved and may be reactivated at any time by resuming payment.
Multi-Year Prepaid Options
Premium Concierge Plus subscriptions may be prepaid for up to 5 years at account creation.
10-year prepaid plans are available.
20-year prepaid plans require direct coordination with YourStories.Live.
Administrator Requirements (Prepaid Plans)
All prepaid plans must designate an account administrator at creation.
10- and 20-year plans require one primary administrator and one backup administrator with full contact information for both.
Ongoing Verification (Prepaid Plans)
Administrator contact details are verified once every 24 months.
Failure to confirm details after three contact attempts over 90 days may result in temporary administrative restrictions.
After Death & Legacy Handling
Upon receipt of a valid death certificate, the account remains open for 45 days. After 45 days, the account is locked to new content additions. Exception: Reflections remain open for authorized viewers to contribute after the lock.
All existing content is preserved.
The account remains viewable indefinitely by authorized viewers.
Editing requires an active paid subscription.
Only the designated administrator may make changes.
If no administrator exists, no changes can be made.
The designated administrator is notified within 30 days confirming legacy access.
Key Policies
30-Day Money-Back Guarantee & Refund Policy
New paid subscribers (Premium and Premium Concierge Plus) may request a full refund within the first 30 days of their initial subscription. After the 30-day window, all payments are final. No refunds under any circumstances.
Annual Recipient Confirmation
Each year, recipients receive an email to confirm their delivery address and acceptance of a scheduled gift. If the recipient’s address has changed to a different shipping zone, additional shipping costs may apply. Recipients may be offered the option to receive the gift immediately at no additional cost rather than pay a zone difference.
Shipping Cost Increases During Hold Period
Shipping costs are monitored annually. If projected outbound shipping exceeds the prepaid credit, the Account Administrator is notified first and is responsible for either paying the difference or authorizing immediate delivery. If the Administrator is unavailable, the recipient is contacted next. There is no general early delivery option — early delivery is only offered as an alternative to paying increased shipping costs.
Undeliverable Items — 90-Day Hold Policy
If a gift becomes undeliverable, the item is held for 90 days while active contact attempts are made with the recipient, account administrator, and backup contacts. A final notice is sent at day 60. After 90 days without resolution, items are disposed of as follows:
- Valuable items (over $500): Auctioned, proceeds held for claimants, then donated to charity.
- Personal or sentimental items: Extended hold, digitally archived if possible, disposed of respectfully.
- General items (under $500): Donated to a registered charity.
YourStoriesLive.com™ does not profit from sentimental items. Any proceeds beyond costs go to charity or rightful claimants.
ADD-ON SERVICE — CHILD ACCOUNT INTEGRATION
Annual service
- Covers up to two minors (through age 18)
- Artwork and photo preservation
- Slideshow creation
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